GENERAL
What are your opening hours? Can I drop by?
We are opened Mon - Fri from 9.30am to 7pm.
Consultations are by appointments only.
What are your payment terms?
Quotations are valid for 14 days. Full payment is due to begin a project if the amount is less than $800. For project cost exceeding $800, a 50% deposit is due prior. The full balance is due at the time of shipment. The total cost, including shipping and any applicable taxes, will be reflected on the final invoice. Payment via bank transfer is preferred, but may also be made with credit card (via PayPal). Please note that a 4% PayPal surcharge will be levied.
What is your turnaround time?
Our standard turnaround is 10 to 12 business days for most projects. However, turn time is determined based on the complexity of your project and our current production schedule. Our turn time officially begins when you sign off on the Final Artwork file supplied by us AND pay a 50% deposit on your project. TURN TIME DOES NOT BEGIN when you send us files, and DOES NOT include shipping transit times. If you need a firm delivery date that is less than 10 business days, please communicate with our client services team directly. Rush fees may apply (and will be provided should they be required).
Can you provide shipping costs?
Shipping costs are not included in our quotes and are determined by the final size/weight and shipping speed requested. For delivery within Singapore, we either use Lalamove (same day delivery) or Ninjavan (2 to 3 business days). For overseas parcel, we primarily ship on our Fedex, DHL, UPS or SF Express account, but we can use your account if you prefer. As your job nears completion, we will get in touch regarding your shipping speed and rate options.
Do you ship internationally?
Yes! We do ship outside of Singapore, but please be aware of the following:
-
Prices given in our estimates and invoices are in SGD.
-
We primarily ship via FEDEX, UPS and SF Express, although exceptions can be made.
-
Your final invoice will only include the shipping carrier costs. Other charges related to international shipping are not included: taxes, duties, and/or customs charges may be an additional amount collected upon delivery of your order and may cause delays beyond our original delivery estimates. We are unable to provide you with the exact amount of the charges. Customs policies will vary from country to country; please contact your local customs office for further details. By completing your order you agree to pay all applicable fees. If you refuse or return your order, no international shipping charges or fees paid to local government will be refunded.
- Some of the countries our clients are from : Bali, Australia, Indonesia, Philippines, Germany, Japan, UK, US.
Can I get some samples?
If you need samples for inspiration, you can purchase a sample pack of work printed in our studio for $25. Please specify what you are looking for in particular (business cards, invitations, packaging, etc). Contact us here to request samples.
Once we have completed an estimate, free samples are often sent on request that help to illustrate the specifications of your upcoming job.
I'd love to find out more or discuss a quote. Who should I contact?
You can use the contact form to get in touch with us, or email us directly at hello@pypr.co with details about your project.